The Patient Protection and Affordable Care Act of 2010 mandated that as part of healthcare reform, hospital reimbursements from Medicare must be tied to patient satisfaction scores. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is now used nationally as the assessment tool for scoring patient satisfaction. This study determines the impact of 9 unique independent variables that are utilized in daily hospital operations and their relationship to patients’ perception of care. The hospital scores were downloaded from the public domain for a 12-month period and then coded against the 9 independent variables. Multiple regression was run to create predictive models that can be utilized within the healthcare industry for focused work on understanding the drivers of patient satisfaction.
